ma22167_Slideshow.jpgma23774_Slideshow.jpgStaatspark Karlsaue mit Blick auf die Schwaneninsel, Foto: Michael WiedemannOrangerie, Foto: Roman von GötzSchloss Wilhelmsthal (Calden), Foto: MHK, Arno HensmannsBlick auf Schloss Wilhelmshöhe, Foto: MHK, Arno Hensmannsma13317_Slideshow.jpgma23136_Slideshow.jpg

visitors with disabilities

Museumslandschaft Hessen Kassel (MHK) welcomes visitors with disabilities. We are doing our best to provide access to all visitors. Unfortunately, owing to the character of the historical structures, some destinations are not suitable for wheelchair users or those with severely restricted mobility. The following list provides an »accessibility overview« of the various MHK destinations.
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Bergpark Wilhelmshöhe and water features

The park is situated on a slope and only accessible on foot. Due to the steep terrain and the character of some of the footpaths, people with restricted mobility and wheelchair users may find stretches of it difficult to negotiate. In places, a companion or carer may be essential.

The same holds true for the water features. The upper Cascades are only accessible via flights of stairs (without handrails). Beyond Neptune's Basin, the water displays can only be experienced using steep and uneven footpaths. Wheelchair users will need assistance using them. 

On water-displays days (Wednesdays, Sundays and public holidays from 1 May to 3 October), two shuttle buses are in use (fees apply), one of them wheelchair-accessible. The buses have no fixed timetable, but they run every 15-20 minutes or less from the Wilhelmshöhe Palace parking lot to Kaskadenwirtschaft restaurant via Steinhöfer Waterfall and Löwenburg Castle. The fare is 2 Euro per person and trip; children under 6 can travel for free. Owners of a disabled person's pass (marked G, aG, H, Gl, or Bl) also travel free of charge. Owners of a B pass are entitled to a carer/companion also travelling for free.

Wheelchair-accessible toilets are available at the Herkules Visitor Centre, the Herkules Terrassen, Museum Schloss Wilhelmshöhe, Schlosshotel, Wilhelmshöhe Visitor Centre (ground floor), as well as the Bergpark-Pavillon next to the Wilhelmshöhe Palace car park. The facilities in the archway of Wilhelmshöhe Palace are largely but not entirely barrier-free.

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Bergpark structures and facilities

Hercules Monument and Oktagon (platform und Pyramid)

The Hercules Monument (Octagon, viewing platform and Pyramid) is accessed by way of a narrow staircase, making it unsuitable for wheelchair users and small children. The Herkules Visitor Centre, however, is fully wheelchair-accessible and also features accessibly designed toilets.
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Wilhelmshöhe Palace

The main entrance of Wilhelmshöhe Palace (Old Masters Gallery and Collection of Antiquities) is ramped. The Palace features a lift providing level access to all exhibition rooms and the café in the basement. The basement also features wheelchair-accessible toilets and cloakrooms.

As the Palace is situated in a historical park, access to the building itself is somewhat trickier. If you arrive by car, we recommend approaching via Kaleschenweg (c. 100 m below the Palace plateau when arriving from the direction of the city centre), which is equipped with a gate and a phone pillar. Using it will inform our office of your arrival; we will open the gate for you and alert our staff at the museum entrance. You will find parking spaces on the right-hand side close to the Palace. Our staff will be waiting for you, providing level access to the museum or directing you to a more convenient parking area when required. Wheelchairs are available free of charge from the museum.

To ensure a stress-free visit, we recommend informing us in advance by phone or email of your intended visit. We will be happy to provide all the help we can. (besucherdienst@museum-kassel.de, phone 0561 316 80-123, Mon–Fri 9 am–3 pm)

For the guided tours, radio aids/hearing loops are available for hard of hearing and deaf visitors. The equipment is designed for groups of up to 12. Please inform us of your visit in advance.

The museum provides both portable and fixed seating. There are audio guides for the museum's collections, available in English and German (fee: 3 Euro). Baby-changing facilities are available next to the toilets/washrooms in the basement.

Guide dogs are welcome in the museum.

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Weissen Wing

Admission to the Weißenstein Wing is by guided tour only. Access is via a staircase, and the exhibition rooms, too, feature stairs. A carer/assistant will be required to help mobility-impaired visitors. For the protection of the delicate parquetry floors, walking canes need to be fitted with rubber tips.
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Löwenburg Castle

Admission to Löwenburg is by guided tour only. Some parking spaces for mobility-impaired visitors are available next to the castle. There is also the option of using a taxi – please contact our office (0561 316 80-0), which will order a taxi for you; this service is free of charge.

Owing to the historical structure, access to Löwenburg Castle and part of the premises is not barrier-free.

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Greenhouse

Owing to the historical structure, the Greenhouse is not fully barrier-free. A carer/assistant may be required to help.

Guide dogs are welcome at the Greenhouse.

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Ballroom

Outside of special events, the Ballroom is only open for guided tours. Access is by flights of stairs, but portable ramps are available for wheelchair users.
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Bergpark follies

Small buildings are scattered throughout the Bergpark for visitors to discover and explore. Due to the sloping terrain and the nature of the footpaths, access to most of these structures is not barrier-free.
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New Gallery

There is level access to the building and the exhibition rooms of Neue Galerie. The museum's main entrance is ramped, and a barrier-free lift provides access to the exhibition rooms on all floors. The basement of Neue Galerie provides wheelchair-accessible toilets and cloakrooms as well as baby-changing facilities.

A wheelchair and portable seating are available to make your visit more comfortable. The museum provides multi-media guides (German/English and sign language) for the permanent exhibition.

Guide dogs are welcome at the museum.
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State Park of Karlsaue

The state park of Karlsaue is suitable for wheelchair users.
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Island of Siebenbergen

Only parts of the Island of Siebenbergen are barrier-free. Due to the varying condition of the footpaths and the sloping terrain, a carer/companion may be required to help mobility-impaired visitors. Wheelchair-accessible toilets are available in the ticket desk area.
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Cabinet of Astronomy and Physics and Planetarium

The Collection of Astronomy and Physics and the Planetarium are fully wheelchair-accessible. The main entrance is ramped, and a barrier-free lift provides access to the exhibition rooms on all floors. The ground floor features wheelchair-accessible toilets and cloakrooms.

Guide dogs are welcome in the exhibition rooms.

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Marble Bathhouse

The Marble Bathroom is not fully barrier-free. A few steps must be negotiated at the entrance; a carer/companion may be required to help. All visitors will be issued with audio guides.
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Museum of Hessian History (Hessisches Landesmuseum)

The museum features a barrier-free entrance on the left side of the building. Inside, a lift provides level access to the exhibition rooms on all floors. The basement features wheelchair-accessible toilets and cloakrooms.

Guide dogs are welcome in the exhibition rooms.

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Wilhelmsthal Palace: Park

The palace grounds are suitable for wheelchair users.
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Wilhelmsthal Palace

Admission to the palace is by guided tour only. The building is a historical monument accessed by a flight of stairs, with an interior also featuring stairs. A carer/companion will be required to help mobility-impaired visitors. For the protection of the delicate parquetry floors, walking canes need to be fitted with rubber tips.
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Friedrichstein Palace

The palace of Friedrichstein is a 17th-century structure sitting on a wooded hilltop. The historical fabric of the building does not allow for barrier-free access. The individual floors, too, are only accessible by stairs.
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